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Terms and Conditions

We will treat each order as an offer by you to purchase the goods subject to these terms and conditions.

To order goods via this website, you must be 18 years of age or over. We can only fulfil orders placed for delivery to UK addresses. Orders placed via the website will be acknowledged electronically by e-mail or telephone.

Please note that electronic acknowledgement does not constitute confirmation or acceptance of your order by us.

Your order will be accepted and the creation of a contract between you and us will take place once the goods have been dispatched or collected from Oakbeck Veterinary Hospital. We reserve the right to refuse all or part of any order, for any reason. If this happens we will inform you by telephone or electronic mail.

The total price payable will be confirmed at the time you place your order via the website whether or not the order has been acknowledged.

We are entitled to make adjustments to the price to take account of any increase in manufacturer or supplier prices, or the increases of tax or duties that are applicable.

The total price payable, including V.A.T and delivery charge (if applicable) is displayed on the shopping cart and order confirmation pages. Our registered VAT Number is 708 2776 19. Although we have safeguards in place to ensure that pricing information on the website is correct, occasionally errors may occur and goods may be incorrectly priced. If we discover a pricing error we will either:

  1. Contact you and ask you whether you wish to cancel your order or continue with the order at the correct price.


  1. Notify you that we have cancelled your order. We will not be required to supply goods at the incorrect price.

Delivery will be charged as displayed on each order. Once you have placed an order it will be dispatched the same or next day depending on the time the order was placed. If you cancel your order after we have dispatched the goods, you will be liable for delivery and collection costs.

Orders will be delivered by our delivery partners - ANC or Able Couriers. Smaller items may be sent Royal Mail 1st Class.

We can only deliver goods to the address given at the time of the order.

Collection times - Customers will be notified by email or telephone when their order is ready for collection if they have selected the collect in store option.

Product information provided on this website is given only as a guide. Dimensions and weights displayed are approximate. If you place an order for goods that are out of stock, we will despatch them when the item(s) return to stock.

Sometimes delays in deliveries from our suppliers are beyond our control. We cannot guarantee delivery dates and so any date given is approximate based on previous shipping experience. We are not liable for any losses, costs, charges or expenses arising from the delayed delivery of your order.

Returning Goods
Any unwanted items are to be sent back at your expense, undamaged in the original packaging within 7 working days.

Please contact Customer Service on 08714-24-25-26 or via to gain an authorisation number for your return. Mark this number clearly on the exterior of the packaging and please mention it in any communications you have with us.

If you are unhappy with the goods received we will refund them if they are sent back at your expense, complete, unopened and in good condition within 7 working days, along with the order confirmation invoice.

When we have received the goods, in their original condition a refund will be made in the same manner as you purchased the goods. The refund will only include the cost of goods sent and will not include delivery charges.

Any goods found to have manufacturing faults will be replaced or refunded.

This Returns Policy does not affect your statutory rights, which take precedence.

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only.

Updating This Statement
Pet smile may update this privacy policy at any time, please check this page occasionally to make sure that you are familiar with any changes.

If you have any queries regarding these terms and conditions, please email

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Hello PetSmile "Just to say a big thank you for your easy fast and efficient service for my order of dental gel capsules i will certainly use you again."
Kind regards , Derek John